What is a Medical Home?

A Medical Home isn’t a building or place; it is a way of providing coordinated healthcare services. This is how we provide care at N.E.W. Community Clinic. Patient-Centered Medical Home (PCMH) is a certified model of care that focuses on you (the patient). We offer services that support you and your unique healthcare needs. The PCMH is accountable for meeting the large majority of each patient’s physical and mental healthcare needs, including prevention and wellness, acute care, and chronic care.

A Medical Home is:

  • Accessible: You can receive care when you need it. The medical home delivers accessible services with shorter waiting times for urgent needs, enhanced in-person hours, and 24/7 telephone or electronic access (myChart) to a member of the care team
  • Patient-Centered: You and your family are important parts of your healthcare team. We respect each patient’s unique needs, culture, values, and preferences.
  • Continuous: You regularly see the same providers.
  • Coordinated: Your team coordinates all your care, including sharing information and records with outside specialist care, should you need it.
  • Compassionate: Your well-being is the highest priority.

Medical Home Benefits:

  • Improve communication between you, your family and your healthcare providers
  • Help you understand and manage your health
  • Advocate for you, when necessary
  • Manage off-site referrals
  • Remind you of upcoming appointments/ tests
  • Help you reach your health goals

Medical Home Team:

  • You (the patient)
  • Your family
  • Your primary care provider (doctor, nurse practitioner, physician assistant)
  • Nurses, medical assistants, specialized care providers, caregivers, and others who help you manage your health
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